So many branded products have boomed these days, varying from electronic items to almost all fields of interest. Many leading brands provide quality products and service assistants too. But, are they all done properly, satisfying the consumer??
Not with perfection!! Recently I went to a mobile CARE CENTER of THE MOST TRUSTED MOBILE BRAND in India for servicing process. I ensured my mobile quality before service and they replied back saying they will provide the needed CARE.With the belief that the TRUSTED BRAND will surely stand up to the quality scales and customer satisfaction, I signed the service
job sheet. The delivery date was on, when I was handed over with my mobile I was shocked!!! They broke the panel and returned the mobile with least quality look. When I questioned for the cause the store's engineer smiled and said it HAPPENS!!
Still with the belief that I'll get justice I asked them to get it back repaired with the same old condition and this was the reply I got "I cant do anything sir, from my side its done, if you want you may contact the head office for assistance".
Where was the CARE gone??
I didn't want to make it an issue and left home back with my mobile. Within few hours the display crashed!! I really got fed up with this and called up the company's head office and filed a complaint against the service ppl.. Hope I get justice soon..
We need to accept that the leading companies are providing good service but, also it is their duty to check if all branched teams under them do the same. If suppose they fail, it is the duty and rights of every consumer to question them back. After'll it's our money for which we fight.
This is not to tell the negatives of happenings, we must be aware of what we should do. 'THE FIRST STEP TO CORRECT A MISTAKE IS TO POINT IT OUT'
Every small correction in any field are healthy to a nation.
.......Not all are aware of the rights of a customer. RIGHT TO QUESTION is an active law in a democratic nation like India, but do mind that we shouldn't do politics with the rights we enjoy, which so many do. Misusing the rights is also a black mark in the society. Consumer abuse is also a case to be considered. It's not always the flaws of the company that create problem, it's the consumers too, many a times. Be a humble consumer too.
Know your rights, use your rights but, never misuse........
im really shocked to hear it.you could use right to information act to demand an explanation from the mobile service company.eventhough it doesnt ensure ur phone getting repaired free of cost.but unfortunately we dont use these tools to our advantage because of the system.yes i agree with you.we must know our rights.
ReplyDeleteyeah vipin.. u r right.. i got my mobile repaired after i fought with them!!
ReplyDeletehi vatsan..welcome to blogosphere..well..i lost this battle wit the same company u seem to ve mentioned and finally had to get a new mobile sellin the old one..as they say "it happens" always this has bcum the most happenin prob these days..my father ll always tell..these companies need to be boycotted.. only then they ll start mendin their ways..but then..can we do it?:(
ReplyDeleteevery company wil not satisfy all class of ppl gayathri.. then we may ve to keep on boycotting all companies, instead we need to stand strong wit our rights and duties.. not oly in this, in each n every field, if every individual is conscious about the society these problems wil no longer be seen in india ..
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